Somerset Bridge Insurance Services are committed to providing all our customers with great cover so we will be rebranding your existing policy to our Vavista brand. We can assure you that your cover remains unaffected so your renewal date will remain the same and you can still service your policy in the same ways.
We appreciate you may have some questions which should be covered by the FAQs below, but if not please get in touch with us.
About the switch
Somerset Bridge Insurance Services are committed to providing you with great service, and we look forward to providing you with continued cover under our Vavista brand.
Is my cover the same?
Yes. There is no change to your level of cover or policy terms and you will continue to earn the same no claims discount, only the brand name has changed.
I pay for my insurance monthly, do I need to change my Direct Debit?
No. You do not need to do anything and your current payments will continue from your bank account at the same time each month. Due to the change detailed within this email you will see the name on your bank account appear as Vavista INS and not Debenhams INS.
Do I have to do anything because of this change?
No, we have taken care of everything for you. You can still access your policy documents via your secure customer portal and will continue to earn the same no claims discount.
Will there be any changes to my renewal because of this change?
No. Once your renewal is due, we will follow the same process of finding you the best possible price via our panel of insurers and will write to you with your renewal quote. The only change is that your renewal will be branded as Vavista.
Are there any benefits being a Vavista customer?
Debenhams policyholders can benefit by accessing exclusive wellness content on our website. Which includes a range of interactive modules, webinars and other resources to help care for you, as well as the planet. You can find out more information in the recent email we sent you.
For every policy sold or renewed we plant a tree. We have already funded over 117,000 trees on behalf of our customers and to celebrate Debenhams customers moving to Vavista we have made a donation to plant a further 10,000 trees. You can find out more about our healthy planet initiative here.
How do I contact you?
If you have any Debenhams insurance numbers stored in your phone or written down these will still work for the time being. You can also find Vavista’s contact numbers here.
What if I need to make a change to my policy?
What if I have a claim in progress?
Existing claims will remain unchanged and will continue to be processed as normal by your insurer. If you have a new claim you can find contact details and some useful claims help here.
What if I don’t want to be a Vavista customer?
We would like to reassure you that the only thing that has changed is the brand of your policy, the level of cover remains exactly the same. However, if you would like to cancel your policy please get in touch via the contact details in the link above.