About the switch

Somerset Bridge Insurance Services are committed to providing all our customers with great cover so we will be rebranding your existing policy to our Vavista brand. We can assure you that your cover remains unaffected so your renewal date will remain the same and you can still service your policy in the same ways.

We appreciate you may have some questions which should be covered by the FAQs below, but if not please get in touch with us.

Is my cover the same?

Yes. There is no change to your level of cover or policy terms and you will continue to earn the same no claims discount, only the brand name has changed.

Can I pay by instalments?

Yes, instalments are available to help you spread the cost. The interest payable when spreading the cost is provided upon completion of the quote.

Do you provide a courtesy car if I have an accident?

After an accident covered by your policy (as long as your car is being repaired by an approved repairer) we will provide you with a courtesy car while the repairs are being carried out (subject to availability, and terms and conditions apply).

The courtesy car applies to comprehensive cover for accidental damage claims and Third Party, Fire and Theft for fire and theft claims where damage is repairable.

Who provides Debenhams car insurance?

Debenhams Retail plc is an Appointed Representative of Somerset Bridge Insurance Services Limited who are regulated by the Financial Conduct Authority. Policies are underwritten by a panel of insurers.

How do I get a quote?

Simply call 0344 840 6340 or Click here to be taken on the quote journey.

How do I make a claim?

In the event of a claim, please call our 24-hour claim service on 0344 840 9506. All incidents should be reported within 48 hours, even if you are not claiming.

Can I drive abroad on my policy?

As long as you are a UK resident and the vehicle is registered in the UK, your policy will automatically cover you to drive in any countries that are members of the European Union. The minimum level of insurance required (usually third party only) will be provided. This will entitle you to travel within the territorial limits for 90 days for social domestic and pleasure purposes only.

It’s important you check your terms of business before travelling.

Can I change my vehicle and keep the same insurance policy?

As long as the vehicle is acceptable to your current insurer you won’t need a new policy. However, you may have to pay extra to make the change.

To change your vehicle or make any other amendments to your policy, please call our Customer Service Team on 0344 840 6305. If you bought your policy before 9 December 2014, please call 0845 504 5149.

Do I need to provide proof of my no claims bonus?

Yes, you need to send this to us within 14 days of your new policy starting. You can email scanned copies or photos of them to [email protected] Or, if you prefer, you can post copies to Debenhams Car Insurance, Lysander House, Catbrain Lane, Bristol BS10 7TQ.

If you are having difficulties getting hold of proof let us know. We may be able to help you find it by contacting your previous insurer.

Why do I need to send you a copy of my Driving Licence?

To ensure all your details are accurate, we need you to provide us with a copy of the Driving Licence Summary from the DVLA website and both the front and rear of your driving licence photo card, for you and all drivers named on the policy.

You can email scanned copies or photos of them to [email protected] Or you can post copies to Debenhams Car Insurance, Lysander House, Catbrain Lane, Bristol BS10 7TQ.

What do I do if I breakdown?

If your breakdown cover is with the RAC, please call: 0330 159 0453

If your breakdown cover is with Debenhams Motor Breakdown, please call: 0190 42 34 874

If you are unsure who your breakdown provider is, please call our Customer Service team on: 0344 840 6305

Where can I see your terms of business?

You can read our Terms of Business here.

See what others have to say about Vavista

Waheed
Good friendly service on the phone and nice simple website. I found the price was competitive and was happy to renew.
Posted 14 hours ago
Ikky
Took minutes to renew my policy Competitive
Posted 14 hours ago