The Direct Debit Guarantee

This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.

If there are any changes to the amount, date or frequency of your Direct Debit, Creation Consumer Finance Ltd will notify you 30 working days in advance of your account being debited or as otherwise agreed. If you request Creation Consumer Finance Ltd to
collect a payment, confirmation of the amount and date will be given you at the time of the request.

If an error is made in the payment of your Direct Debit by Creation Consumer Finance Ltd or your bank or building society you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Creation Consumer Finance Ltd asks you to.

You can cancel a Direct Debit at any time by simply contacting you bank or building society. Written confirmation may be required. Please also notify us.

* Terms & Conditions apply. See your policy schedule and policy documents for full details.

Terms & Conditions

*After an accident covered by your policy, providing your car is being repaired by an approved repairer, we will provide you with a courtesy car while the repairs are being carried out (subject to availability, and terms and conditions apply). The courtesy car applies to comprehensive cover for accidental damage claims and Third Party, Fire and Theft for fire and theft claims where damage is repairable

Debenhams Retail Limited is an Appointed Representative of Somerset Bridge Insurance Services Limited who are authorised and regulated by the Financial Conduct Authority. No 477112. Somerset Bridge Insurance Services Ltd is registered in England and Wales No. 06334001. Registered office Lysander House, Catbrain Lane, Cribbs Causeway, Bristol, BS10 7TQ.

Geoff Rowley and Alastair Massey of FRP Advisory were appointed Joint Administrators of Debenhams Retail Limited and Debenhams Properties Limited ("the Companies") on 09 April 2020. The affairs, business and property of the Companies are being managed by the Joint Administrators. The Joint Administrators act as agents of the Companies and without personal liability. The Joint Administrators can be contacted at [email protected]; [email protected] or [email protected]

T&Cs apply, please visit: http://finance.debenhams.com/insurance/home-insurance/

T&Cs apply, please visit: http://finance.debenhams.com/insurance/life-insurance/

Somerset Bridge Insurance Services are committed to providing all our customers with great cover so we will be rebranding your existing policy to our Vavista brand. We can assure you that your cover remains unaffected so your renewal date will remain the same and you can still service your policy in the same ways.

We appreciate you may have some questions which should be covered by the FAQs below, but if not please get in touch with us.

Don’t just take our word for it

feefo comments

Very satisfied with the service and help I received. I would certainly use them again.

Mr Smith